FAQs

We ships anywhere in the world. Free Standard international shipping

Delivery will take 10 to 15 business days after an order has shipped.

Of course. We offer an extended 30 day guarantee! ☑️

If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at  info@demo.com. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 2 days or less!

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.

Have your tracking number to hand? You can track your order's status here.

Note : Check the tracking number 2-3 business days after shipment date.

We accept all major credit cards and Paypal. At this time, we do not accept cash, checks or money orders.

No, you can order and check out as a guest.

Our fulfillment team tries to process orders as quickly as possible. In most cases, we can no longer make changes or cancel an order after it has been placed. However, if your order requires changing and you catch us before your order is shipped, our Customer Success team may still be able to cancel/change it for you. Please contact them via ourcontact page.

Once you’ve placed your order, you will receive an order confirmation email containing your order number. If you created an account on our website, you can locate the order confirmation there as well. If you still can’t find your order number, please feel free to reach out to our Customer Success team via our contact page.

The easiest and fastest way to locate your package is to use the tracking link or number sent to you after your purchase. You could opt to be notified whenever there’s a new update by inputting your email address or mobile number to the designated field on the tracking link.

If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated to your order when inquiring about your package.

It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Success team via our contact page so they could help you with your concern.

While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. Please follow the steps below:

Check with your family or neighbors as it’s possible that one of them received the package on your behalf.Check exterior doors or other places where the courier may have left your package (e.g. behind a plant). There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature).If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email. It’s possible that the package is still with them and they just mistakenly scanned it as “Delivered”.If you still can’t locate the package after this, please let our Customer Success team know that your order is missing and share your order number with them. You may reach our Customer Success team via our contact page.

Below are the common reasons why packages get sent back to us:

The address on file is incorrect. To ensure the smooth delivery of your package, please double check your shipping address before placing your order.
The recipient isn’t available to accept the delivery.
The recipient or a family member refused to accept the delivery.
There are charges you need to settle with customs.
If the courier wasn’t able to successfully deliver the package, they’ll hold on to it in a nearby distribution center. If the retaining period is exceeded and the package remains unclaimed, it gets returned to the sender.

If your package has been returned to us, we’d be happy to reship. Simply send your updated shipping address and order number to our Customer Success team via our contact page.

This rarely happens, but in the event that it does, please let our Customer Success team know via our contact page. We'll do our best to sort things out for you by sending the correct items and arranging any necessary returns. Thank you for your patience and understanding!

Our fulfillment team has rigorous measures to ensure that everything is shipped to you. In the rare event that something does go wrong, please reach out to our Customer Success team via our contact page. Let us know what happened and share your order number so we can pull up your order details. We’d be happy to reship the missing item to you.

While we can give you an estimate on when you are likely to receive your order, we can’t guarantee the delivery date/time. In most cases, packages would arrive within the shipping time frame. However, there are times that our partner couriers may face circumstances outside their control which could cause delivery delays.

In cases like this, we recommend reaching out to the courier directly as they can provide you with more information regarding the cause of the delay and new delivery time. Please use your tracking number to inquire about your package. You may also reach out to our Customer Success team via our contact page and we’ll do our best to assist you.

Our fulfillment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 2 business days.

Yes, it is! We offer free standard shipping to customers within the USA. For contiguous USA, once shipped, your order should arrive within 10 to 15 business days.